The WhatsApp Integration Prestashop module offers a range of features designed to enhance customer support and communication:

Multiple Agents for Support: You can have multiple agents available to assist customers.

Separate Status and Availability: Agents can manage their status and availability independently.

Add Unlimited Agents: You can add an unlimited number of agents and assign them to specific departments.

Drag & Drop Agent Position: Easily rearrange the position of agents through a simple drag and drop interface.

Search & Filter Agents: Find and filter agents based on name, department, contact number, and status.

Predefined Messages: You can assign predefined messages for customers when they connect with agents.

Multi-Language Support: The module supports multiple languages to accommodate a diverse customer base.

Customization Options: You have the flexibility to choose colors and screen views that match your website’s design.

Product Page WhatsApp Inquiry Form: Allow customers to send WhatsApp inquiries directly from the product page.

Position Customization: You can select the position of the WhatsApp gadget on your website.

Agent Status Visibility: Customers can see the availability status of agents, whether they are online or offline.

Welcome Messages: You can display welcome messages and custom text in front of the WhatsApp popup to engage customers effectively.